Return Policy

All premade products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.
If you commissioned custom work and your unhappy with the results you may contact us within 30 days from the purchase. No refunds will be available but an exchange for a premade product of equal or lesser value will be allowed.
If you commissioned sculpture from our Karbon Kast line there are no revisions once metal is applied. We never share our process and It’s the client’s responsibility to ask for mockup photos of the item prior to adding the metal. Once the metal is applied the sculpture takes on its own unique form that can’t be adjusted.

Personal Information

What personal information do we collect?
When you make a purchase from truaxdesigns.com we will collect your full name, phone number and email address. Name and email will also be collected if you subscribe to our mailing list.
When do we collect information?
We collect information when you make a payment or subscribe to our mailing list.

How do we use your information?
After purchasing an order, we may send you an email asking for an online review, sign up for our mailing list or a follow up email regarding the project.

How do we protect visitor information?
Our website is scanned on a regular basis against security holes and known vulnerabilities. Your data is stored on a secure server where it remains confidential. Our website uses a Secure Socket Layer (SSL) technology and all payments are made through Paypal and Square.

Do we store credit card info?
No, all purchases will redirect the buyer to Paypal or Square to complete the purchase. We don’t store credit card information.

Do you want to order a custom piece of art?